SUPPORT

FAQ

General Questions

Do you have the minimum order quantity?

Customer first is our aim, so for a better customer experience, we have no minimum order volume.

What are the dimensions of your Lanyards, can you accept customization?

Usually, we offer 1 cm, 1.5 cm, 2 cm and 2.5 cm lanyard. If you need other types or other sizes of lanyard, we welcome you to customize special types or sizes of lanyard.

What is your payment method?

We support Western Union, PayPal, credit card and other payment methods.

Can you provide us with free design artwork?

We offer free artwork design to all our clients. We have the most professional and first-class designer team to ensure efficient and fast draft design for your reference.

Can I make an urgent order?

Of course you can. Usually, in order to better serve our customers, we can guarantee the completion of production within 24 hours.

How accurate is your delivery date?

We can guarantee that 99% of the parcels can be delivered on time and delivered to our customers according to the specified date on the invoice.

How should I know that my order has been produced?

You can get the information you want by:

1.Once your order is completed, our sales staff will inform you by email in the first time.

2.You can check the status of your order by logging in to the order system on our website.

Will I get a tracking number once my order is shipped?

Normally, when your goods are shipped, our salesperson will notify you by email in the first time that the goods have been produced and send the tracking code of the goods to your mailbox. You only need to pay attention to your email information. If you still have not received any information about the shipping order number after the delivery date, please contact our salesperson via email, web message or phone, they will reply to you in the first time.

My package says it was deliveryed but it hasn't arrived.What should I do?

We cooperate with xxx courier company. Domestic orders typically take an average of xx business days to ship, and international orders take approximately xx business days, depending on the location. Please complete the order and process it within 1 working day before shipment. If your wallet is shipped internationally, please be patient, as it may take longer due to the reliability of customs and postal services shipped to the country. Once parcels pass through US Customs, they often become untrackable because they are no longer in the hands of xxx.

Domestic orders are not determined to be lost within xx days after shipment, and international orders are not determined to be lost within xx days after shipment.

If your tracking number indicates that the package has been "delivered" but you have not received the package, please be patient. Some mail personnel scan the package as they enter the truck, and others scan the package as they enter the mailbox. If your tracking number indicates that the package has been "delivered" but you have not received it, we recommend that you check with your neighbor, email address and local xxx office to see if the package is misplaced. If you have not received the package after one month, please let us know.

If you have any further questions, please contact us at xxxxx@xxxxxx.com.

My package says it was “returned to sender”,What do i do now?

If your item is "returned to the sender", it is usually due to an incorrect address. If the package is returned to us for any reason, we will receive the product at the headquarters and contact you by email after receiving the return. The product will then be shipped again to the correct or updated address. 

What's the turnaround time?

Regular Product time is about 5 to 6 days and shipping time is about 4 to 5 days Rush Production time is about 1 days , Rush shipping time 1 to 2 days

What should I do if I made a payment twice by mistake?

Please call or email our sales team and they will assist you with this matter.Our sales hotline is 12345678.

What should I do if I need to make a change to the order that I placed?

Please contact our sales staff as soon as possible. If the product has not been put into production, we can help you modify it for free. If it has been produced, we will charge a fee. Please refer to our refund policy for details.Our sales hotline is 12345678.

Technical Support

Simple type of text and pattern for the type of lanyard

If your desired lanyard is a very simple pattern or text, in this case you can choose from a variety of Flat polyester lanyads,Tubular lanyards, Nylon lanyards, Satin applique lanyard, eco-friendly lanyards, Replective lanyards and Sublimation lanyards. We recommend that you use a regular high-speed belt that is cheap and affordable.

Lanyards for texts and patterns below 5 colors

If the color of the text or pattern required by your lanyard is composed of 5 colors, in this case, the optional webbing type has Flat polyester lanyads,Tubular lanyards, Nylon lanyards, Satin applique lanyard, eco-friendly lanyards, Replective lanyards and Sublimation lanyards. We recommend that you use a Sublimation lanyard. Although other lanyards can be used, but the price is almost the same as the price of the Sublimation lanyards, because the logo effect of the Sublimation lanyard is the best.

Full color complex text and logo for the Lnayrds

If the color and pattern required for the lanyard you want is complex, in this case the type of lanyard you can choose is only Sublimation lanyard. Because the sublimation lanyard technology can perfectly print any very complicated pattern on the lanyard.

What material of lanyards is the most comfortable to wear?

If you want the webbing to be very comfortable to wear, we recommend that you buy a Tubular belt.

Which kind of lanyard is the highest end

If you want high-end lanyard, we recommend you buy nylon lanyards,Woven lanyards and Satin applique lanyard

Other Questions

Do you offer discounts for large orders and/or non-profit organizations?

When your order quantity is large enough, for your benefit and our long-term partnership, we will give you a discount according to the situation.

Is you website secure?

Yes. You will always experience the most powerful SSL encryption, from a minimum of 128 bits to 256 bits. SSL (Secure Sockets Layer) is an advanced encryption technology that makes personal information unreadable when it is transmitted over the Internet.

SSL stands for the security layer and is used to encrypt the data being sent/received during communication. Checking if it is really SSL can pass the following two points. 1. The URL of the website entered in the browser starts with https 2. A key tag appears next to the browser's URL address input field

SSL function

(1) Prevent eavesdropping data

You can steal data from users during online shopping and gain unauthorized access to personal credit card numbers and other important information. If you do not use SSL to encrypt data, it increases the risk of credit card information being abused and in some cases significant Money loss.

(2) Prevent tampering with data and prevent fraud

In the previous example of online shopping, the number of orders may be rewritten when the data entered and exchanged penetrates, so using SSL encryption is necessary to transfer data in this state.

So you can use our website with complete peace of mind.

Refund Policy

Cancel Order

If it’s our fault, we will refund or exchange 100% of your order.

Return Procedure

For some reason, if you believe that the product we delivered is defective, please follow these steps:

1.Please send us the high-definition details picture and order number through the mailbox, please describe your problem in the mail, our after-sales customer service staff will reply you within 24 hours.

2.Please contact our customer service staff directly, our customer service staff will review the first time, after the verification error, we will arrange a refund or redo for you as soon as possible.

If it’s not our fault:

1.Not yet produced

In this case, we allow a full refund, but you will be responsible for the handling fee.

2.Already in production

In this case, we need to check with the factory which part of the production of the order, which may take 1-3 days. Once confirmed, we will deduct the cost of our loss from your payment and immediately refund the remaining amount.

3 Has been produced

We’ll work with you.

We don't usually accept returns when it's not our fault, but we know mistakes happen。

Privacy Policy

Overview

This Privacy Policy explains how xxx companies (collectively “xxx”, or “we”) collect and use the personal information of visitors, suppliers and customers participating in transactions or potential transactions. It also describes your rights to personal information, the cookies we may use on our website and how you can contact us.

How do we collect personal information?

Personal identification information

When you interact with our website, when you contact us, if you are a customer or supplier, we may collect the user's personally identifiable information in various ways, including but not limited to users visiting our website, placing an order. We will collect and store your personal information by filling out forms and information about other activities, services, features or resources that we make. For example, we will collect your personal information in response to customer inquiries, process orders, register our products, update our database or allow you to collect specific account information. We will collect personal information by writing, by phone, by email, by online registration and by personal participation in promotions. We may receive information about you from third parties to whom you consent to such transfer, and the third party has provided you with the product or service and passed your information to us.

Non-personal identification information

When you visit this website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device. In addition, when you visit this website, we collect information about the various pages or products you view, the websites or search terms you refer to on this website, and how you interact with this website. We refer to this automatically collected information as "device information."

Cookie

A cookie is a small data file stored on the hard drive of a computer or electronic communication device that you use while browsing our website. These data files allow you to exchange information on the status between our website and the browser you are using. Simply put, cookies are small data files that the server temporarily stores on your computer, so that the server can be used to identify your computer. When you are browsing the website, the web server will send a small amount of information on your computer. Cookies will record the text or some choices you have made on the website. The next time you visit the same website, the web server will first check to see if it has the cookie information it left last time and send the specific web content to you.

Our website may use "cookies" to enhance the user experience. The user's web browser puts cookies on the hard drive for recording, and sometimes can track information about them. Users can choose to set their web browser to refuse cookies or to alert you when a cookie is sent. If they do, please note that some parts of this website may not work properly. Cookies allow us to monitor user behavior online. We use information obtained through cookies to help us optimize our website configuration to improve your experience as a user. For example, identify the browser you are using. Or, with cookies, we can personalize our homepage to best deploy our screens based on your browser type.

Like most websites, our servers will record your IP address, the URL of the website, the type of browser, and the date and time when you performed the activity. We will use this information to manage our systems and to optimize your use of this website, as well as to collect statistics about how you are directed to our website.

Your browser will accept cookies and allow automatic collection of information unless you change your browser's scheduled configuration. Most web browsers allow you to manage cookie preferences. You can adjust your browser to reject or delete cookies.

How do we use the information we collect?

Processing payment

We may use the information provided by the user about the order when placing the order, and only serve the order. We do not share this information with any external parties other than the scope necessary to provide the service.

For market research purposes

Evaluate and respond to any feedback or complaint you may have

We may use the feedback and complaints you provide to improve our web pages, products and services. Investigate suspect or harmful activities

In addition, we provide device information to help you serve online ads, including retargeting your ads. Share your personal information

Finally, we may also share your personal information, including any other third parties that you have agreed to. Or to comply with applicable laws and regulations, respond to subpoenas, search warrants or other legitimate requests to obtain information we receive or otherwise protect our rights.

You accept these terms

The information and advertising services that apply to and register on our website are entirely voluntary and use of this website constitutes your acceptance of this policy and terms of service. Of course, you can always choose not to sign up for our system. Your continued use of this website following the posting of this policy change will be deemed to be your acceptance of these changes.

Changes to this Privacy Policy

We reserve the right to update this privacy statement at any time, and we will provide you with a new privacy statement when we make any material updates. From time to time, we may also notify you in other ways about the processing of your personal information.

Contact us

Want to tell us how great we are? Or maybe you’ve disccovered our flaws and need to let us know about them? Feel free to chat with us or send us an email.

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We strictly protect your privacy, please see our privacy policy.

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